Organized By : 
Organized By :
3rd Edition of SpeechTech Summit India is the only two days conference and exhibition designed to host 1000+ industry executives In charge of the contact center and customer experience and are early adopters of speech or voice technology in the Indian market. The B2B platform of the summit will reflect the latest tendencies and recent application changes in the voice recognition space in the Indian market. Discover Voice and Conversational AI application in all industry sectors, from BFSI, Retail & eCommerce, BPO's & Call Centers and many more.
Join your peers to learn, share, and celebrate the trends and technologies shaping the future of speech technology, artificial intelligence, customer interactions and how Voice assistants can help your organization reduce cost, increase operations efficiency, and Improve customer experience.
Mr Rajesh Dogra is the CXO - Chief Customer Experience and Ground Handling Officer for Air India - worldwide. In this role he is responsible for complete transformation of Air India customer experience and airport operations worldwide. Despite the massive global landscape and several inherent challenges, Mr. Dogra has managed to deliver exponential value within a very short period of time. With highly improved 'on time performance' of Air India, drastic change in the culture with focus of customer centricity and customer obsession, Mr. Dogra is building a robust governance structure, bringing in IT innovations, better processes and incubating a winning team which will help in making Air India a world class airline.He also sits on the Board as Director of Air India SATS, a JV between Air India and Singapore Airlines. Mr. Dogra is a Tata veteran and before joining Air India last year he was the Global Program Director of Passport Seva Program at Tata Consultancy Services. He set up and managed India's most iconic passport program since inception for over 10 years, which led to massive transformation of Indian passport services globally. He has spearheaded various eGovernance and large public services transformation programs in India and abroad and won many awards. In his current role Mr Dogra is deeply engaged in transforming customer experience and ground handling operations at Air India.
Rohit is a multifaceted leader, having worked on strategic roles across India, US, UK, Denmark, UAE and Vietnam. He has worked on both sides of table viz.a CIO/ CTO as well as in leadership positions in IT strategy consulting.
He has worked in gamut of challenging assignments in Digital Transformations, IT Strategy, IT Performance Management, Building Digital products, Operating Models, M&A IT Integration, Outsourcing Governance, Tech Product development and ERP implementations. Currently leading technology for India’s largest (world’s 4th largest) cash management company, rolling out IoT platform in 22k+ locations across India. Rohit is on Board of Advisors for technology product startups (B2B, SaaS), LP in two funds and actively helping the entrepreneurs hack growth using technology.
Business Leader with Strategic, Operations, Product, People & Resource Management along with being an Educator, Value Creation for Society, Traveler & Learner
Over 19+ years of leadership experience in Banking, Financial Services, Insurance, Travel, Telecom, Airlines, Logistics and Tech Support offering core operational as well as functional management expertise at various positions.
Transformational expert having executed multiple digital, organizational transformations in banks across India and Middle East.
Recently, have joined Karur Vysya Bank (KVB) as Chief Digital Officer, leading and improvising the digital transformation initiatives the bank has embarked upon.
Earlier, I was Head of Digital Platforms – SME at Indusind Bank, one of the fastest growing private sector banks in India. I was responsible for conceiving and driving the digital platforms for the bank. The bank is amongst the most digital savvy in the country. ,
Prior to Indusind bank, I was with Sohar International Bank, executed several multi million programmes to turn around the organization through Digital Transformations, Innovation, Re-engineering, Product Development, Branch Banking. Some of noteworthy Projects executed under my leadership are Full Stack Workflow Automations, Digital Onboardings, Instant Loan Offerings, 3 Sec Cross Border Payments.
Before that started my Career with ABN Amro, worked on multiple process excellence and business excellence initiatives
With 21 years of experience in the healthcare sector, Joy Chakraborty is presently the Chief Operating Officer at P. D. Hinduja Hospital & Medical Research Centre. Before starting his career, he completed his Post Graduation in Healthcare Management. He has undergone advanced Executive Education from Harvard Business School, Boston, USA. Joy is currently, Chairman - Healthcare Initiatives of CII (Western Region), Member of National Healthcare Committee of CII and Sports Committee of CII; He has been elected for the Governing Council Member for CAHO (Consortium of Accredited Healthcare Organization) as Zonal Coordinator – West. He is former President of Association of Healthcare Providers of India (AHPI - Maharashtra & Goa); Member of Advisory Board of Healthcare Programs (IIM-Calcutta); Member of Industry Academia Board (XLRI – Jamshedpur). He has been nominated as Chairman of Health Sector Skill Council (HSSC) for Western Region. Joy is currently the advisor for Healthcare Management Program at IIM Jammu and is also on the Board of Studies of NMIMS. He is on the Academic Board of Several institutes including IIHMR – Jaipur, Welingkar Business School – Mumbai. Joy is advisor for Symbiosis Institute of Health Sciences; Symbiosis University. He is an Advisory Board Member of QAI (Quality Accreditation Institute) and also an Advisory Board member of K G Hospital, Coimbatore. He is former National President – Voice of Healthcare (VOH), and was a member of Accreditation Committee of NABH. Joy has travelled foreign countries as part of healthcare delegation for India.
He has been a recipient of Rashtriya Sanman Award by National Education & Human Resource Development Organization. Joy was recognized with HealthCare Leadership award at the 2019 ABP News 5th HealthCare leadership awards, in June 2020 he was recognized as one of “Inspiring HealthCare Leaders of India” at the 3rd edition of Economic Times - Doctor’s Day Conclave. Joy was also recognized with “CXO Health Excellence Award” at the 6th CXO Digital Innovation Health Summit held in February 2021. In February 2023 he was awarded as the FE Visionary Leaders for his exemplary contribution to the field of HealthCare at the FE Power List, an initiative by Financial Express.
With total experience of 20+ years, I have significantly contributed in the growth and development of the organizations I have been associated with. Equipped with strategies for augmenting efficiency, reducing costs, new initiatives, team management and mentorship, I influence executive leadership to achieve company’s vision and objectives.
Technology Specialist with expertise designing, implementing, and supporting IT services, operations and infrastructures. My competence has been in governing high growth IT infrastructure and varied technical initiatives for achieving smooth deployment of technology projects. I envision a path forward and energize the organization to achieve tremendous growth.
I create transformational vision, develop client segment based value propositions, collaborate with the key decision makers, and achieve consistent success. I deeply engage in handling ownership of IT project management. I set up teams, streamline processes and build concept.
I have received several Leadership and Excellence awards and have article publication in CIO Insider Magazine, as an esteemed panellist in all the BFSI and NBFC events conducted by Elets India/Business World/MiNe India.
Nearing 2 decades with world-class Global Capability/Shared Service Centers at AXA XL, BCG, and McKinsey & Co. with excellence in building, scaling, transforming, and integrating GCCs/SSCs with the parent organization. Influencing CXOs globally and building diverse high-powered teams to drive excellence in both Run-the-business and change-the-business, implementing fit-for-purpose governance.
Sough-after global GCC expert, invited for views on Govt. Policies, grooming GCC leadership talent, educating the academia, building ESG agenda and mentoring deep-tech start-ups to create a thriving GCC ecosystem.
Current role at AXA XL involves growing, and transforming Shared Services for India & Poland, leading the Automation, BI & Transition teams, and driving ESG roadmap. In a previous role at AXA XL, I ran the Data, Intelligence & Analytics (DIA) team in India, transforming the GCC data ecosystem connected with global data organization, and responsible for driving data maturity.
~1.5 decade with BCG & McKinsey’s GCCs (Knowledge/Analytics) had 3 phases of “Research/Operations” to “Client-servicing & Product Mgmt.” to “Product Commercialization” gaining on-ground experience of how a GCC matures.
Ayan is a seasoned AI professional with 20+ years experience and had worked extensively in NLP, Image processing, Computer vision, Deep Learning, Machine Learning and Audio Analytics developing products and solutions for different business domains like BFSI, Industrial Automation, Automotive and Aerospace industry. With multiple granted patents, papers and awards, he has worked for HDFC, Accenture, TCS and Robert Bosch with international exposure. In his current role, he is Vice President in Digital Labs at HDFC Life.
Leading Pan India Last mile and hyper local business for Shadowfax, a company with 100% growth rate YOY. A scale up expert having driven more than 6x growth in last 2 years. Supply Chain and Manufacturing leader with ~15 years of experience in all areas of supply chain - E commerce supply chain and Operations, 3 PL management, Logistics, Distribution, Contract Manufacturing and in-house Manufacturing in FMCG and across geographies (India and Russia). Experience across Ecommerce, Fabric, Home and Health Care Operations. Open to share my expertise in manufacturing and supply chain.
Uthaman believes in the saying, “The way you make your customers feel is just as important as what you offer.” Uthaman has helped several organizations in India enhance their customer experience through creative usage of cloud technology coupled with intelligence and seamless integration in the last five years.
He has helped migrate more than 30000 agents to work from home during the pandemic. He runs a profitable technology company that works with some leading organizations in the banking, insurance, healthcare, BPOs, ARM/Collections, eCommerce, lead generation, and the automotive space.
Irendra is a business leader with 30 years’ experience, who is known for his track record as leader to have transformed and turned around businesses and complex global shared services. He has been a corporate profit-centre head and policymaker with deep expertise in Operations, Business Development , Risk management & Digital transformation. Currently, Irendra heads the global practice for spend management and back-office transformation for Startek, an American multinational with operations in 13 countries.
Lokendra is overlooking developing and executing strategies for business expansion and will oversee the growth of the company. He is responsible for the growth across travel verticals like flights, hotels, holidays, trains, buses, and cabs. Besides these, he will also be focusing on initiating some new strategic business units to augment growth that will contribute to higher profits.
In his previous stint as an entrepreneur, Lokendra founded his mental health and wellness startup, misohe (stands for mind, soul, heal), which he successfully sold within a year of its app launch. In over 15 years of his experience, Lokendra has been associated with leading brands like ixigo, Goibibo, and MakeMyTrip. He worked across verticals, including business growth, strategic partnerships & alliances, and distribution with top brands and banks. At ixigo, he is credited with transforming the platform from a travel metasearch engine to an OTA in under 3 years.
During my career stint, my never ending quest to learn and improve to next level attitude has helped me obtained several certifications/recognitions in areas of Team Management, project management, Sales, organizational development. It has made me confident to leverage my experience effectively and has helped in achievement of goals in timely manner on a challenging and testing platforms.
My experience and exposure to various work cultures and Industries enables me in devising effective process strategies for augmenting business and utilizing appropriate methods to facilitate completion of goals for business excellence.
Specialties: Business Development, Analysis, Customer Management, Contact Centre Solutions
Mr. Paritosh Anand is currently the Senior Vice President and Group Head for Analytics & Strategic Initiatives function at Reliance Industries Limited. He has extensive experience in setting up and delivering analytics and digital practices for GE, Deloitte and Eaton Corporation in the past. He works across domains including risk management, marketing, healthcare, and manufacturing. He specializes in large scale deployment of AI algorithms and has keen interest in building an AI enabled digital ecosystem for greater good by using open-source architecture. He has been voted as the top 10 most influential AI professionals in India by a leading professional industry body. Mr. Anand holds a master’s degree in Statistics as well as executive general management program from MIT Sloan School of Management, USA.
I'm Kumar Saurav, Co-Founder and CTO of Vodex.ai, a technology startup that specializes in Generative AI-powered solutions for businesses. With over a decade of experience in the IT, IoT, Robotics, and AI industries, I bring a wealth of expertise to my role as CTO.
Throughout my career, I've been passionate about staying on the cutting edge of technology and pushing the boundaries of what's possible. As a curious learner, I'm always seeking out new challenges and opportunities to grow my knowledge and skills. My experience working with a variety of technologies has given me a broad perspective on the industry, and I'm constantly looking for ways to apply my expertise to help our clients succeed.
One area of particular interest to me is Generative AI. I believe that this technology has enormous potential to transform the way we work, live, and interact with each other, and I'm excited to be at the forefront of its development.
At Vodex.ai, we're committed to creating innovative, AI-powered outbound phone call solutions that help our clients achieve their goals. As CTO, I'm responsible for leading our technology strategy and ensuring that we're always staying ahead of the curve. Whether it's developing new products, optimizing our existing technology, or mentoring our team of talented developers, I'm always focused on delivering the best possible outcomes for our clients.
If you're looking for a technology partner that's driven by innovation and a passion for excellence, I invite you to connect with me on LinkedIn. Let's explore how Vodex.ai can help your business thrive in today's ever-changing digital landscape.
Megha has dedicated over 17 years of her life to the Aviation industry, a subject matter expert in aviation, who has left an incredible mark on the world of airlines and airports. Currently, Megha Talwar’s role as Head of Digital for Digital Strategy, Roadmap and Adoption for a fully digital airport of the nation. Digital Experience and Transformation of the whole Airport and Enterprise ecosystem, at the Greenfield: Noida International Airport, (India), Zurich Airport International AG, responsible to enhance the customer experience, optimize operational efficiency, and improve business performance.
:Anurag is a Fintech Professional with over 15+ years of a demonstrated history in Digital Collection, Agency Management, and Call center Management & has written Digital collection BRD and worked with the tech team for the development of technology solutions in line with the requirement.
Anurag comes with a hands-on understanding of the latest technology (Dialer, Web, and App journeys, Campaign management, Voice bot, and chatbots, PG integrations, DIY journeys, customer journeys, and funnels, Tele-calling solutions, Data enrichment layers, Legal tech, CRM & Creation of BRD for new requirements )in the digital collection & lending ecosystem.
He has Launched and built a Digital lending & Collection business set-up from scratch and expanded the operations to multi-fold in a short time period,
Prithyukshaa ( Shaa) is an Information technology professional who loves working with clients and delivery teams ensuring initiatives deliver business value and excellent customer experience. She has over 15 years of experience working in technology spanning across Strategy, digital transformation & delivery, product management, and business analysis.
In her current role within the Retail banking technology teams in NatWest Group, she is the core part of the transformation office, delivering strategic and transformative programmes on people/ technology, aligned to strategic business goals and growth priorities.
She has proven experience in delivering transformation and change programmes at a large-scale global level for companies within financial services.
She cares deeply about diversity in Tech, is a key part of the DE&I India council for NatWest group. She passionately speaks in public fora about women in tech and the importance for women building their personal brand.
Mayank Bhargava has more than 19 years of experience across Financial Services and Healthcare industries. He’s currently serving as Chief Information and Digital Officer of Fortis Healthcare and in the past has been associated with brands like AIG, Prudential (US), Cognizant, while working with some of Life Insurance providers in India.
He has successfully led large transformation programs across pillars of technology, cloud, digital and security. He has an extensive experience of implementing & managing end to end business applications across different growth stages of the organisation.
Business consulting professional with 9+ years of strategic, operational and implementation experience in the Financial Services sector focusing on the Banking and Insurance industry for Indian and the Middle East Clients. Just to give a brief overview, I have worked on a project related to large scale business transformation, formulation and implementation of business strategy, merger & acquisitions, operation effectiveness, maximise business growth and profits, cost optimization and productivity improvements. My work mostly includes direct interaction with client CXOs which has given me lots of understanding and exposure across insurance value chain.
His rich experience across the BFSI industry spanning over three decades, coupled with startup and scaling up expertise for newly formed NBFC has been his forte.
Prior to joining Bajaj, he was working with Fullerton India Home Finance, where he was the CEO. Prior to his stellar stint with Fullerton India, he worked as CEO for Future Money (Now IDFC First Bank) and has held leadership positions at Citigroup.
He is a Rank Holder Chartered Accountant, MBA from Institute of Management Technology, Ghaziabad and is a Harvard Alumni, from where he did his one year Senior Executive Leadership Program
Currently VP & Head (SW & Digital) for Greaves Electric Mobility.
Last Assignment as Head– Connected & Digital Platforms at Mahindra & Mahindra (2017 – 2022)
Tech leadership Roles – Tata Elxsi, Sasken, Hyundai Mobis
A brief Stint as an Entrepreneur delivering Industrial Automation solutions.
Solution Architect for Game Changing Digital Products Used by Millions of Consumers worldwide in the Automotive and Consumer Electronics Domain
MS(By Research) College Of Engg., Guindy, Chennai – Anna University
5+ Indian Patent Applications & Grants & multiple Publications
A Technology Strategist & Speaker
I'm Anshul Shrivastava, Co-Founder and CEO of Vodex.ai, a technology startup that specializes in Generative AI-powered solutions for businesses. I have more than a decade of experience into IT, Software, AI, ML and Entrepreneurship. Together with my co-founder Kumar, We are building a Voice AI Startup Vodex.ai which help revolutionise the way businesses interacts with their prospects and customers over phone call.
At Vodex.ai, we're committed to creating innovative, AI-powered outbound phone call solutions that help our clients achieve their goals. As CEO, I'm responsible for overall growth of the business and for providing world class Voice AI solutions to our customers. Our mission is to revolutionise the way businesses connect with their prospects and customers over phone call.
Jyotirmoy Chakravorty, more popularly known as JC , is a visionary leader in the field of Cloud based Customer Connect solutions. and drives the entire product roadmap and strategy of Ubona Technologies. He has 35+ years of vast experience of creating product excellence by bringing in ingredients like market knowledge, path breaking technology and effective human resources.
JC has conceptualized and provided leadership to develop India’s first large dictionary speech recognition system back in the year 2008. He has extensively worked on the consumer adoption of speech-based application and brought in many innovative ideas to achieve high performance in various solutions provided by Ubona. He is one of the primary reasons behind Ubona’s great success today in terms of empowering enterprise-grade cloud-hosted speech driven solutions for multiple use cases across industries creating seamless experience for end customers
Dr. Rashi Gupta is a data science professional with expertise in data mining and developing statistical, computational strategies for handling complex data sets. She has designed and developed models which have been published in world-renowned journals. Previously, Rashi has been associated with WNS Global Services, Absolutdata, CorrZ and JawaharLal Nehru University. Rashi has received a doctorate from University of Helsinki and double masters from IIT Delhi
More than two-decade experience in Healthcare Information Technology & worked for various hospitals & organizations (Healthcare & IT Services).Utilizing the experience, gained during Business Management Program from IIM Calcutta.Associated with Sakra World Hospital as CIO, prior to this worked with Kokilaben Dhirubhai Ambani Hospital - Mumbai, Medanta the Medicity - Gurugram, Fortis Escorts Heart Institute - New Delhi.Having full exposure in setting up green field entire IT setup specifically for healthcare.Engaged to improve healthcare management of our patients and use the benefits such as clinical analytics and timely clinical alerts to deliver better patient care outcomes with the help of cutting-edge technology AI, ML, RPA IoT etc.Focused to bring the automation in manual processes for the better, accurate quick response.And digitalization is the journey not the destination
Dr Mamta Jain is COO, Medical Administrator, Strategist, Physician & Geriatrician.Having 24 years of experience with National & International Organizations at senior management positions. Experienced in providing architectural plans, strategic management from the concept to commissioning for new healthcare establishments.
Vivek is the Head of Asset Servicing APAC Innovation Lab and Business Solutions. He leads the Process Excellence, Automation COE, Business Solutions & Data Science teams. He has close to two decades of rich corporate experience and is a Certified Six Sigma Master Black Belt from QAI. In his tenure at Northern he has built multiple capabilities such as Robotics, Six Sigma, Data Governance, Data Analytics to name a few. Vivek brings in rich experience in various domains such as Banking, Insurance and Financial services with key focus on Creating & Executing Business Strategy, Leading transformation projects, Building the Automation COE, evaluating usage of emerging technologies such as Machine Learning, Artificial Intelligence and other capabilities within the Data Sciences domain
Mr. Hari Shankar is the Head of Customer Experience at Future Generali. He is responsible for setting up the Service-Structure and Customer-Culture of the organization which is recognized by customers and partners alike. He manages the Customer Insights program and Insurance Awareness and Consumer Education activities. Mr. Hari is also designated as the Grievance Redressal Officer (GRO). With his Service Leadership, the organization has received many national and international awards and recognitions.
Saurabh is a seasoned Healthcare leader with Global exposure to Hospital P&L operations, organizations redesign, business transformation, project management and consulting assignments. He is currently working as Regional Chief Operating Officer at KIMS Sunshine hospitals, Hyderabad. KIMS is one of the largest hospital groups in South India and a listed entity.In his immediate past role, he was the Vice President Operations of the 1000 bedded Medanta Lucknow as its business head. Medanta Lucknow is the second largest hospital of the group and largest in the state of UP.In his career spanning over 19 years, he has been associated with Fortis Healthcare as Head of Strategy & Operations Excellence; with McKinsey, GE & PwC as Healthcare consultant and have executed projects in over 10 International geographies with some leading hospitals. Instrumental in commissioning multiple grassroots facilities and have been on board of multiple hospital organizations in the past.His forte is P&L operations, organization redesign & transformation, Digital Marketing & sales, accreditation and feasibility assessments for Healthcare organisations An occasional writer and speaker at various forums on issues facing the current Healthcare industry today He is also a certified external assessor for NABH quality council of India.Saurabh has been a recipient of 2020-21 Indian Achiever’s award for Healthcare excellence, Business leader of the year in healthcare 2021, APAC leadership award & identified among the top Healthcare leaders in Telangana by the World CSR congress
A leading expert in Supply Chain Solutions and Internet enabled commerce. Seasoned business professional worked as both startup founder and CXO in multinational markets. Expert of building World Class Team at large and complex organisations to achieve BreakThrough results.
Harshavardhan Chauhaan, listed amongst the 50 Most Influential Retail, eCommerce & Martech professionals in India by CMO Asia - Africa - GCC Retail Congress and featured as the Marketer of the Year by Economic Times & India Retail Forum, currently works as Chief Marketing & Omnichannel Officer, Spencer’s Retail & Nature’s Basket, leading the retail disruption for a billion consumers.At DLF, Harshavardhan, spearheaded Phygital Transformation in retail as Central Head Of Marketing & Digital Transformation at DLF Shopping Malls, India's biggest & largest Retail & Destination Marketplaces.At his prior stint, Harshavardhan Chauhaan worked as Director & Head - Merchant Strategy & Seller Ecosystem at Shopclues, India's largest eCommerce marketplace, spearheading non-transactional P&L and strategic initiatives to achieve EBITA level profitability.At ShopClues, as Director & Business Head, he successfully delivered multi-folds business growth while heading the category management, and also successfully spearheaded the Central Strategy Team, impacting revenues of USD 1 billion+.Previously, he was associated with Godrej, a leading Indian conglomerate as Group Business & Strategy Controller heading Pricing, Product and Channel Strategy for a USD 700 million portfolio.Harshavardhan Chauhaan is an accomplished marketing professional having successfully managed businesses and achieved complex marketing objectives in Retail, eCommerce, Durables & FMCG space.As Computer Science Engineering graduate, he started his career developing Business Intelligence systems for Accenture technology and consulting, eventually gaining over a decade of Strategy focused experience with ShopClues, Godrej, Accenture and significant associations with ITC, Unilever's & Reckitt Benckiser.At London Business School, Harshavardhan has undergone an intensive Venture Development program with global VC & PE funds building the next generation growth businesses.As a consumer tech and hyper growth business aficionado, He consistently pushes the boundaries of learning and value creation, taking which further from 2021, He is the member of the prestigious REFORGE alumni, where top tech meets scale with global best of the best technology & consumer talent.He is an Alumnus of Saïd Business School, University of Oxford at the prestigious Oxford Advanced Management & Leadership Program, which admits only 35 leaders globally.He is an amateur script writer and also interested in Sociology and Psephology.
Amal PS is a technology entrepreneur who has been associated with various industry verticals in leadership roles in a short period. Responsible for team building, organizational change management, innovation management, and growth. In his recent venture, he worked with one of India's largest e-commerce marketplaces, in a capacity of chief strategist/chief business, growth & strategy officer to lead them towards global expansion and promising their EBITDA by optimizing returns, refunds, and organizational processes apart from marketing strategies.During his venture at Keito as the founder, he has been responsible for developing a no-code AI platform, similar to the likes of Microsoft Cognitive Services, and Google AI, by focusing on team building, engineering fundamentals, and optimized use of capital. He has been involved in businesses with revenue of up to $50 M per annum.At present, he is leading the Omind group of companies and subsidiaries as the Group's CEO, responsible for the product firms' transition plan towards a $100M ARR.Formerly worked with Infosys and Edgeverve in mobility and wearable tech products for BFSI.Confidentiality Notice: This email, including any attachments contains or may contain confidential information intended only for the addressee. If you are not an intended recipient of this message, be advised that any reading, dissemination, forwarding, printing, copying or other use of this message or its attachments is strictly prohibited. If you have received this message in error, please notify the sender immediately by reply message and delete this email message and any attachments from your system.
Ms. Anamika is a Recognized Leader with 15+ years of experience in Customer Experience & Operations across range of industries in Fintech/BFSI and scale of organizations in MNCs, Indian Corporate as well as successful start-ups.She has a very diverse experience in verticals like Operations Management, Project Management, Client relationship management, Vendor management, People management and Grievance handling.She has managed the delivery of front-end & back-end operations for Customer service, Sales, and Collections across various financial domains such as credit card, lending, insurance, investment products etc and has worked with organizations/brands like American Express, Religare, Fintech like ETMoney and is currently working with Hero Fincorp.She has also transitioned multiple processes for the Retail Lending Business from the client to shared services and has led their growth plan ensuring employee satisfaction, and engagement.Recently, she has been recognized as one of the Top 100 CX Leaders in the Country during the 10th World CX Summit held on 27th April, 2023 in Gurugram.
Dr. Kruthika K R is a distinguished expert in Computer Vision, Speech, and Natural Language Processing (NLP) with a strong academic background and extensive industry experience. She has made remarkable contributions to the development and application of NLP techniques and Language Learning Models (LLMs) for language acquisition and understanding. Dr. Kruthika has a proven track record of successfully translating real-world industrial use cases into high-quality products. Her expertise and research have been published in renowned conferences and journals.
Skills:
- Natural Language Processing (NLP): Expertise in developing and applying NLP techniques such as text classification, sentiment analysis, named entity recognition, information extraction, and machine translation. Proficient in NLP libraries and frameworks including NLTK, SpaCy, and Transformers.
- Speech Recognition: Expertise in developing and optimizing speech recognition systems, including acoustic modeling, language modeling, and signal processing techniques.
- Research and Development: Demonstrated ability to lead research projects, publish scientific papers, and stay updated with the latest advancements in NLP and LLM technologies. Strong problem-solving and analytical skills.
Known by her colleagues as an influential agent for Positive change who leads with confidence and approaches even the most difficult and complex challenges with unflagging perseverance and commitment to success.
She is currently working as Group Manager (Head) of Electrical &Electronics Team, Powertrain, VOLVO INDIA PVT LTD, Bangalore. AB Volvo (Volvo) provides commercial transport solutions. The company also manufactures and sells equipment for the construction market and drive systems for marine and industrial applications.
Beginning her carrier with VOLVO 13 years back, Sushma’s career advanced from her Initial role as a ESW Developer, Human Machine Interface (HMI) Engineer/Developer, System Architect for Camera Monitoring systems, Product owner for Instrument Cluster, Secondary information display, Wireless remote-control display, Living environment control modules,
Subject Matter Expert of Driver Interaction & Interface (HMI) , Language Translation Leader to Heading the Electrical and Electronics team in Powertrain
Among her many Accomplishments, she has
· Successful in Bringing HMI Competency and Indian Market driven HMI solutions
· POC to display fault codes using “QR code” is display devices
· Downiness Detection and information sharing using voice/display
· Moving away from Licence HMI Tools to Open-Source Tools/languages to develop HMI solutions
· Third part API integration with vehicle for non-critical operations
· New In-house Tool for maintaining Texts data base for different languages
Dr. Sushil K. Meher, MCA (NIT, Rourkela, Orissa), MBA (Hospital Management), M.Phil (CS- Telemedicine), Ph.D (eHealth)) is heading health IT group at AIIMS(All India Institute of Medical Sciences, New Delhi, India) for last 30 years. He is also heading the Technical group for making a paperless and filmless intuition. Dr. Meher is recognized as a leader in Hospital Digitization and Biomedical Informatics that provides scientific foundation for models of decision-making in health care and for medical education. His research interests include competent performance in the workplace, team decision-making, Processing Re-engineering, Clinical Research Informatics, Telehealth, Pharmacy informatics and Mobile Health, Public Health Informatics, PACS, Patient Safety and Medical Errors, Human-Computer interaction, big data analytics in health-care domains. Currently he is working in AI in oncology project funded by MEIT and nodal officer for SNOMED CT project (under MOHFW) implementation in AIIMS, New Delhi. He is supervising data center Management, DR and Business continuity, Network infrastructure and IT security of AIIMS. Technical Expertise in Digital Technologies: AR/VR/MR, IOMT, RPA, AI in big Data Analytics, Operation Technologies and processes connectivity and collaborative Management, He has already attended and presented more than 48 national and 37 international conferences and published 27 research papers in different Journals and also written few chapters in the on Bio-Medical Informatics, IOT in Healthcare and AI in Oncology books. He organized many workshops in India and abroad. He was Honorary Jt. Secretary is IAMI during 2010-11 and Honorary Secretary during 2012-13 and President of IAMI(Indian Association of Medical Informatics) during 2014-2016.He has organized NCMI 2012 (National Conference in Medical Informatics) in Delhi, Organizing Secretary of APAMI 2014 (Asia Specific Association of Medical Informatics) in Delhi, India and ICMI 2016 (International Conference in Medical Informatics) in AIIMS, Bhubaneswar, Orissa, India. In year 2021he is awarded to 10 CIO in Healthcare domain in India awarded by VAR India and In 2020 He is also awarded Tekq Legendary Super CIO Award by Tekq India and COVID – 19 Super Hero CIO by Enterprise IT World 2021.Awarded as top Business Transformation leader award in 2nd Edition of Mint 2021 | TechCircle Business Transformation Awards 2021 for IT & Business Leaders. Awarded THE WORLD CIO 200 Awarded in 2021, Awarded Cloud Champion 2021 by Enterprise world, Awarded Eminent CIO of India 2021, Winner of India future CIOs NEXT 100 in 2021, Awarded CIO 22by CIOAXIS.
Shweta is a Data professional and practioner with 20+ years of enriched experience in data and technology domains, defining and demonstrating how to make it work for meeting business objectives.
Scaling new heights of success with hard work, dedication, building brand image of the organisation by bringing in the best practises and leaving a mark of excellence on each step; aiming for senior most level assignments in Business Operations & Planning with a leading organization of repute.
M.B.B.S from Government Medical College, Amritsar/ M.D. Anesthesia in from Safdarjang Hospital, Delhi, with 40+years of rich experience in Clinical profession, Medical operations and Planning in Healthcare sector.
Championed facilitating various medical functions and interfacing with specialists / regulatory bodies to ensure world-class standards of patient care & achieve higher rate of revenue growth.
Worked from the drawing board stage & worked for the layout of entire Operation Theatre set up at Max Health care, as an active advisor for the setup of the entire hospital of Fortis Shalimar Bagh and Fortis Gurgaon and gave advisory inputs for construction of PNRH.
• Chair of Infection Control pan Max, Central Infection Council pan Fortis and Chair of Fortis Operating System (FOS).
• Recognized Consultant with Bureau Veritas.
• Honoured to get NABH accreditation done first for Max & then for Fortis Shalimar Bagh.
• Got NABH accreditation for entire Park group of Hospitals at all levels. Seven of them.
• Proficient in applying total quality assurance tools / approaches (involving conceptualizing SOPs, process improvement, resource allocation & costing) within the hospital unit as per business goals / customer demands.
• An innovative, loyal & creative professional with strong planning, communication, analytical & negotiation skills.
Having almost 27+ years of experience in Healthcare IT domain. A senior healthcare information technology leader with strategic and tactical planning experience, evolving and refining, large systems development, systems integration, and clinical transformation. Excellent management, planning, and technical skills. Solid comprehension of business and technical issues and needs in healthcare domain for both product users and product development & design.
Mr Abdullah Saleem is currently the Group CIO of Omni Hospitals, a South India based tertiary hospital chain where he is responsible for developing leadership excellence, creating clinical, business transformation, and managing technology based strategic growth. He has successfully provided the IT transformation support to this chain’s various hospital leadership teams on benchmark-based cost containment, novel revenue growth and data-based revenue leak avoidance strategies, leading to more than doubling of unit EBITDAs within six months.
Prior to joining to Omni, he was working with Ohum Health Care Solution Pvt Ltd whereby he was heading the end-to-end enterprise solution delivery and deployment for public & private sectors for India, USA, Europe & Gulf countries working by leading to R&D, Assessment, Product Development, QA, Solution Configuration, Implementation & Adoption, Release Management / Gating & Support teams. Mr. Saleem is also appointed as at HIMSS India Chapter for Clinical Systems Adoption Committee Member
He has a passion for managing the end user and product side healthcare technology. He has been a process excellence functional consultant for NHS to deliver and deploy the EHR and provided clinical transformation expertise as part of their massive EHR implementation programs. He was the part of leadership team at Ohum to setup India’s first EHR Company and created India’s first Clinical Transformation doctrine, which was responsible for India’s first HIMSS-6 EHR implementation. Before taking over the EHRs projects Mr. Saleem had led the HIS end-to-end development for couple of product sets which was deployed across all the major Apollo group of hospitals during the year of 2001 to 2007.
Mr. Saleem completed his graduate from Christ Church College Kanpur and has a master’s in information technology from Karnataka University. Mr. Saleem has designed 5As methodology to deploy and adopt the EHR which has been given the massive outcome towards better adoption of EHR by the clinical users and the hospitals.
Mr. Pavan Chavvakula is currently serving at Apollo Health and Lifestyle Limited in the capacity of COO Business Transformation. New age thought leader with 17 years of phenomenal experience in e-commerce, logistics, healthcare and digital transformation.
He's been at the helm of championing many digital agendas with different groups in the past.
On the way up his career he has mentored and worked with many Indian stalwarts in the space of e-commerce, HealthCare. He finds his happiness in creating a cult of young Indians who can change the world positively.
He has done a lot of zero to one stories himself and continues to help the startup ecosystem during his free time.
A strategic and passionate Business leader with a keen interest in leveraging Business transformation, Innovation, Business process re engineering and emerging technologies to shape the future of Business.
- Automation and reengineering professional with rich experience @ Fortune 100 companies
- Started up a Global Quality & Innovation team for a large consulting company
- TBEM excellence practitioner at TATA to assess group companies
- Experience in emerging technologies like Robotics process automation(RPA), Predictive modelling, chat bots, Mobility solutions incl App development, APIs, Machine learning, Workflows and call center technologies.
- Certified Master Black Belt (MBB) from GE
- Led large teams of 1000+ people
Top SpeechTech industry experts & leaders
With the world top brands and leading local players
From those who made it using Speech technology
Discover the latest trends in SpeechTech and explore its potential across various industry sectors
As the CRO of SKIT.ai, Gangadhar Kodandaram is responsible for building a world-class sales team, executing sales priorities, and spearheading global expansion plans into APAC and US geographies. He has a proven executive management track record and over 17 years of experience in sales and strategic partnerships; he is also an advisor to start-ups and serves as Hon Director at Make-A-Wish foundation. Before joining Skit.ai, Gangadhar was the Director - Ent Commercial - Healthcare at Microsoft India. He was responsible for building the healthcare vertical and ran government business for South India, driving AI, Cloud, and Digital Transformation.
Anubhav Rajput is a seasoned and award winning technology transformation leader with over 2 decades of experience and is passionate about digital upliftment and its impact on enterprises. He has been instrumental in leading many tech transformations straddling both business and IT dimensions and delivering tangible business outcomes. He also brings a global outlook having worked in India and several emerging and western markets. Anubhav has been focusing on the interplay of business, technology, design and people to lead from the front. He is currently working as the CIO for Cholamandalam MS General Insurance where he leads technology and digital functions to transform the organization.
I have more than 25 years of experience and out of 22 years in Contact centres worked in major companies like HSBC , IBM , STARTEK , Concentrix and Cognizant at senior positions. Presently working as Global CTO
Shekar is an experienced senior technology professional focused on designing and managing large-scale, enterprise wide digital, automation and technology transformation programs. He has utilized more than two decades of strong leadership, problem solving and technical skills to identify emerging technology trends, define vision and strategy, mobilize internal and external resources, and build strong relationships with business partners and technology vendors.
As a technology executive at Yellow.ai, Concentrix, Peropta, IBM and Verizon, Shekar was instrumental in driving digital transformation initiatives globally across various industry verticals. He has led solution and delivery of Contact Center Technologies including Customer Experience Optimization, CRM Desktop, Network, Hosted Contact Center Infrastructure, Multi-Channel Routing, Proactive Outbound Notification, Speech enabled Self Service, Chat & Email Systems, Knowledge Management Systems, Cross / Up Sell Analytics, and Business Process Automation.
He has successfully managed several high impact, multi-million dollar programs in a global delivery environment, across various industry verticals to strategically transform customer interactions to optimize revenue generation opportunities and to enable operating efficiency improvements. He is able to successfully partner with clients to analyze an organization’s technical and functional needs, and then strategize to create and deliver innovative solutions that enhance growth and profitability. His solutions have helped in resolving multiple technical and business issues with organization wide impact.
Shekar holds a M.S. in Chemical Engineering and an M.S. in Information Management,
both from Arizona State University. He has one U.S. patent and has
published/presented papers in several scientific journals and conferences.
Ajay is 18 years industry veteran with complete IT life cycle implementations along with migrating 20k+ associates from various lines of business of Oracle into their next generation contact center(NGCC). Currently he is Associate Director in FirstSource where he has a diversified and an evolving role, He handles few internal and client facing projects , along with handling partner integration and leading their digitally enabled contact center offering(Aka DECC). He also builds pipeline new feature capabilities for the DECC offerings which include Virtual assistants , Agent Assist, Voice bio metrics, cognitive and NLP capabilities.
Makesh Sankaran has 25+ years of experience in working with tier 1 companies in the BPO industry, like Armsoft. His last major assignment was with Karvy DigiKonnect. Makesh is helping Fusion build business, operations, quality functions for APAC region. At present APAC region is one of the best performing region at a global level for Fusion Group of Companies.
Srinidhi Shrinivasan is the Head of Marketing at Skit.ai. She leads product marketing, demand generation, brand & sales content enablement at Skit.ai. With around 15 years of experience, Srinidhi has built her career on driving transformational chane through an emphasis on relationships, momentum, and impact. Prior to Skit, she was with IBM, Symphony Services and Eka across various marketing disciplines.
Richard Cho is Head of Product at Skit.ai - focused on revolutionizing voice interactions in the customer contact center space. Prior, he held leadership roles in technology, finance, and consulting, including driving digital transformation at Gartner, advising institutional clients on investment strategies for Bridgewater Associates, and leading consulting projects for McKinsey & Company. He has two patents for his work in recommendation systems and technology. He received his AM for Astronomy from Harvard and BS in Physics and Mathematics from NYU.
With an overall experience of 11+ years across data science and analytics consulting roles, Vibhu is currently working as Assistant Vice President at the ‘AI works’ team (The Artificial intelligence team) at Max Life Insurance. He has been working with Max Life since the last 3.5 years. He specializes in understanding critical business problems and developing and implementing AI solutions across the business value chain, leveraging all kinds of AI techniques such as Machine Learning, Deep Learning and NLP using structured and unstructured data (Text, speech). Prior to this, he has worked as a senior consultant for analytics consulting practice at Cognizant, leading marketing to delivery of AI and data science solutions.
Vibhu has a very diversified profile which brings in rich experience of both AI and business leadership. He is a MBA graduate from ISB Hyderabad (2013-14) with specialization in Operations, Marketing and Analytics. He has completed his under graduation as Bachelor of Fashion Technology from NIFT, Bangalore with a specialization in Apparel Manufacturing and Technology (2004-2008). He has successfully completed various hands on data science programs with specialization in Machine Learning, Deep learning and Speech AI. He believes in continuous learning and keeps taking up various courses on platforms such as coursera. Leading cutting edge work in the space of Technology and AI, he has won many accolades individually and for Max Life. He was awarded the Top 40 Under 40 Data scientist awards 2020 by Analytics India Magazine.
Chirag Boonlia, an Engineer plus MBA by profession with 17+ years of varied & enriching IT experience & currently contributing at Embassy Group as Chief Technology Officer (CTO). Having worked on various roles & responsibilities in Business Transformation initiatives transcending across domains, multiple technologies & organizations ranging from established to institutional backed start-ups, Chirag’s accolades speak for themselves.
He has been featured in India’s Frontline IT magazines including VarIndia, Silicon India etc and has also been rewarded amongst the ‘Top 100 Retail Minds’ in the country & featured as ‘Icons of the Digital Era’.
He’s had a distinguished career, having worked with marquee organisations such as Infosys, Oracle, JSW, Aditya Birla Retail, Virtuous Retail with experience transcending across Real Estate, Retail, Warehouse Management, Stores, Real Estate, Malls, Hotels, Co-Working Offices, Food courts etc.
He is an active speaker at multiple forums & Technology platforms & business mentor to AP Innovation Valley based start-ups & multiple early stage start-ups.
I am a doctor turned astute management professional with experience across functions to optimise the value chain of business in Healthcare. I have initiated & managed new business verticals, enhanced Market Penetration & Business Growth; managed multidisciplinary cross-functional teams E2E. With exceptional multi-faceted experience in Healthcare Management at top notch hospitals, I have contributed my expertise towards Medical Excellence, Service Excellence, Quality, Sales & Marketing, Information Technology, Vendor Management, Med-Tech, Out-of-Hospital/Home Care Services, Medical Tourism, Operations Management, Brand Management, Training & Customer Service & Human Resource. As a keen observer of market trends, I have been pivotal in driving forces towards expanding markets for running profitable businesses.
I have been fortunate to be mentored by global leaders with a background of Harvard, INSEAD & other ivy league B-schools who have themselves made a mark at corporate giants like GE Healthcare, IBM, American Express, Genpact, Apollo Hospitals, Medanta Hospitals, BLK Hospital, Fortis Hospitals & the Indian Armed Forces etc. I have been groomed to the proficiency of managing business operations encompassing conceptualization & executing strategies for New Sales, Sales Growth in B2B/B2C segments, Meeting Revenue and EBITDA targets. A thorough strategist and implementer with the deftness of laying down strategies & driving teams to ensure successful activation of hospital operations, I am an impressive communicator with honed interpersonal, team building, negotiation, presentation and analytical skills. I have driven Innovation & Change Management that has led to streamlined processes to forecast & drive positive EBITDA margins for the company.
I have mobilised methodologies & processes to achieve Patient Delight through excellent Service Delivery & Recovery. As part of the NABH Core Committee, I have successfully led assessments for Hospitals & Healthcare Providers.
Amit Ambre heads Delivery and Customer Success at Skit.ai; focused on revolutionizing voice interactions in the customer contact center space. Prior, he held leadership roles in sales technology and consulting, including heading enterprise sales at BlackBuck, helping clients drive digital transformation at Oracle and leading consulting projects for McKinsey & Company, across multiple geographies. He is a B.Tech from NIT Calicut and MBA from IIM Calcutta
Hemant Misra is an active researcher in the areas of text and signal processing, speech/speaker recognition, machine learning, healthcare applications and education. He did his MS (1999) from IIT, Madras, and PhD from EPFL (2006). Then he held post-doc positions at Telecom ParisTech, University of Glasgow, and Xerox Research Centre Europe. Currently Hemant is 'VP - Head of Applied Research' at Swiggy.
B-Tech in the field of Information and Communication technology, I started my career with Hewlett Packard Enterprise in 2012, working on the next generation of network switching/routing tech. At Plivo, a CPAAS company, I worked on simplifying cloud telephony and communication for businesses across messaging and voice channels.
From the intricacies of its implementation to its consumer-facing applications, Artificial Intelligence and Machine learning have always been an area of interest for me. Currently, I am working with a highly adept team at Yellow.ai to deliver the next generation of Conversational Voice bots to help optimize and automate enterprise-consumer interaction.
On weekends you will find me playing basketball and my ideal vacations usually revolve around scuba diving.
Professional with More Than 19 Years rich experience in Banking, Telcom, IT / ITES, Utility & E Commerce Industry
An effective leader with experience of managing sizeable teams, with capability to motivate Sales, Operations, HR Teams , Development Team to enhance their performance and contribution levels.
Rich exposure in setting up & scaling viable business models .Managed complexities of rationalization involving people, product & infrastructure.
Target Oriented with proven managerial acumen backed by focused energies fostering business growth, increasing market share, promoting and creating brand awareness and competition analysis and overall target achievements.
Ever since I started working, my goal has always been to stretch the limits of excellence and outdo my best every single time. I firmly believe in directing all my activities towards enhancing the bottom line effectiveness of my organization & Lead organizational success. I also attach great importance to business Values & ethics and propagate the same to my associates and colleagues.
Extremely Strong in Relationship Management building TRUST, CONSISTENCY in Performance and Long Term thinking. Ability to connect with Business Partners and providing them suitable business solution.
Strong Entrepreneurial skills combined with the ability to think laterally and out of the box.
Successful in building relationship with senior decision makers, product heads, business heads in making decisions to increase revenue and reduce cost both Internally & for Business Partners.
Ravinder Pal Singh (Ravi) is Harvard Alumni, Award Winning Technologist, Professor of Innovation, Rescue Pilot, DeepTech Investor and Global speaker with several hundred global recognition and patents. His body of work, mostly 1st in the world is making difference within acute constraints of culture and cash via commodity technology. He has been acknowledged as Person of Year, world's top 10 Robotics Designer, #1 Artificial Intelligence Leader in Asia and world's top 25 CIO. Ravi is active in India, USA, Singapore, Scotland, Mexico and Africa thru advisory, co-creation, hackathons and innovation funding to create mass-entrepreneurship at grassroots across rural, towns and cities. Over a decade as investor he has mentored and managed successes and failure with a net portfolio gain of over 22X ROI. Ravi continues to serve various international agencies by flying several hundred hours as emergency response expeditions ranging from covid to floods to earthquakes. In past Ravi has been changemaker C-level leader, inventive Innovator and creative Engineer with global fortune institutions of the likes Arthur Andersen, Wipro, Microsoft, Accenture, AirWorks Group, Tata Singapore Airlines and so on. His impactful body of work in the area of Robotics, Blockchain, Artificial Intelligence, Satellites, Intelligent Networks, Industrial Cloud, Adaptive manufacturing and Cognitive computing has unlocked value across 5 continents in improving civilization by helping various governments towards fiscal prudence & citizen services, while simultaneously encouraging compassionate capitalism thru brands and institutions like Nike, Micron Technologies, Weyerhaeuser, Bestbuy, Albertsons, Carrefour, Cognizant, General Electric (GE) and many more.
Dr. Jaideep Jesson Rayapudi, MBBS, MD is an aspiring cognitive neurophysiologist and expert in medical AI development. He currently serves as a Senior Subject Matter Expert in Healthcare AI at iMerit where he helps create large-scale datasets to power a variety of healthcare AI machine learning use cases.
Before joining iMerit, Dr. Rayapudi taught medical physiology for 20 years at various medical schools, starting his teaching career at his alma mater, Christian Medical College Ludhiana in North India. He strives to bring together the best of healthcare education and technology to the common person and believes that the best way to know the future is to create it.
Innovation is my passion. Collabaoration is my attitude. Execution is my action. Architecture is my Forte.
Currently I am practicing Digital Transformation, Innovation Implementation & Architecture Orchestration as Chief Innovation Officer at a Bank.
During 2016-2021, I have bagged 50+ Leadership awards Most Influential Payment Professionals, TOP 50 CIOs, Top 100 Innovative CIOs, Digital Leader of the Year, Top 20 BFSI Leaders.
I am founding Member of “India Blockchain Forum”. It’s Ecosystem riven program for Blockchain Adoption thru Education, Corporate Coe, Research & Accelerator programs in India. We have 40+ mentors in this blockchain program. We are advising 20+ Blockchain based FIntech & Startups in DeFi , Cross Border Payment , Protocols , NFT, Digital identity , Security etc areas.
I am co-chairing FICCI Blockchain Initiative in India
I have contributed for India’s National Strategy for Blockchain.
With over 25 years of rich experience in Banking & Finance, Manufacturing and Service Industry, Ratan Kesh, now heads the Retail Operations like Liabilities, Assets, Cards, Contact Centre and Service Recovery at Axis Bank. He is responsible for the day to day navigation of efficient operations, driving process and service transformation while keeping pace with the digital revolution through process reengineering backed by Intelligent Automation. Prior joining Axis Bank, he was the Group President - Operations Risk Management and Chief Experience Officer at Yes Bank wherein he was responsible for creating a robust architecture for consistent and superior Customer Experience across channels while ensuring effective Operational risk management. Prior to this he has handled various roles in HDFC Bank Ltd. in Customer Service, Service Quality and Product Management including Wealth Program, Current Account and Payment Product and has also served ICICI Bank Ltd. as Domain Lead for Lean Six Sigma.
Ratan is BE Mechanical and PGDBM from premier institutes and has completed Lean Six Sigma Black Belt. He is a certified Quality Engineer from Quality Council of Indiana, USA. He was recognized as one of the 50 most talented Quality Professionals in India by the World Quality Congress and India's top 25 Emerging Tech Leaders by Bicon Network in collaboration with Ministry of Electronics and Information Technology (MeitY), Govt of India
15+ years of global leadership experience in Management Consulting, ERP Strategy Formulation, Business Development, Project Management, Client Engagement and Supply Chain Management
5+ Years of international experience in SAP Implementation , SAP Consulting and managing Business Process Transformation.
Expertise in Integration of SAP modules, business process mapping, root cause analysis, solution creation, cutover management and data migration
9+ Years of extensive experience in Heavy Engineering sector, managing Design and Procurement function with large portfolio
Supriya Kulkarni is a Brand strategist, Human-centered designer, Ethics advocate and an Entrepreneur. Deeply interested in aspects related to the intersection of business, technology and society, she identifies tensions, pain-points or opportunities to develop solutions that positively impact individuals and businesses.
Supriya is a strong proponent of self-regulated, anticipatory, human-centered ethical design. Based on intensive research of the unintended consequences of popular autonomous digital voice assistants, she has created the ‘Ethical Conversation Design Toolkit’- a framework that helps practitioners in the voice industry consider the ethical implications of their products.
Supriya was a finalist for the ‘Women in Voice’ award in the ‘DEI in Voice’ category that recognizes outstanding contributions to advance diversity, equity and inclusion in voice.
Archna is a goal oriented Customer Experience Evangelist and Business Excellence Leader – with over 23 years of proven track record across Hospitality & Healthcare industry in helping organizations consistently meet and exceed customer expectations, effectively manage customer relationships and deliver value through curated customer solution strategies including technology led change.
She has worked with Taj Group of Hotels for more than 16 years with last assignment as Regional Business Excellence Head for 21 hotels in the regions of AP, T.Nadu & Kerala across the brands before moving to Healthcare industry in 2013.
While in Taj, she was also a Tata Group resource as Certified TBEM Assessor and had the privilege of assessing various Tata Companies across the industry sectors like Tata Motors CVBU, Trent Hypermarket, Tata Projects Limited, Tata Business Support Services etc
Her first stint in Healthcare Industry was at Manipal Hospitals (as their Pan India Head - Customer Experience) before joining Fortis Hospitals in 2016, to manage Patient Experience for South West Region (10 Corporate hospitals) and now Group Head – Patient Experience (Pan India) for C K Birla Hospitals (Trust Hospitals).
She has been invited as Speaker in many Global CX forums and has won many awards throughout her career journey.
Archna also actively participates in some of her voluntary pursuits in the capacity of Vice Chairperson – Karnataka Health Chapter for ALL Ladies League and Certified Happiness Program Coach for Art Of Living Foundation
Teresa O’Neill is the Director of Solutions Architecture for Natural Language Understanding at iMerit, where she develops custom data enrichment services for natural language understanding technologies. As a researcher, Teresa specialized in grammatical variation in spoken language, language contact in multilingual contexts, and challenges facing low-resource language communities. After ten years in higher education, Teresa cultivated an interest in data operations and impact workforce development as a Solutions Architect. She served as Principal Language Architect at OpenCity and helped bring a voice-based conversational AI assistant to the market in the hospitality industry. She believes that the explosion of voice AI technology into new domains brings exciting new challenges and opportunities for applications to emerging markets
Dr. Chumki Neogi is a well-known professional in BPM industry. She comes with more than 21 years of expertise in running large scale business operations in outsourcing organizations and proven record in delivery and governance. She has also been instrumental in setting up D2C and Alternative Sales Channel verticals for Banks and NBFCs in her career. She is skilled in Operations Management, Customer Relationship Management (CRM), Contact Center Management, and Management Information Systems (MIS). As the ‘’Chief Operating Officer’’ Dr. Neogi is responsible for leading Service Delivery & Operations and deliver excellent customer experience support to EOS’ clientele.
Mr. Kaushik Bose is the Director of Contact Center at Myntra. Mr. Kaushik is a Customer Experience Professional and Operations Leader possessing 20 years of experience in spearheading cross-functional teams and leading large-scale outsourcing centres and in-house operations across New Age and Digital organisations.
In his current role he is responsible for leading the Vendor Managers to deliver excellent customer experience support for Myntra B2C customers in the India region. Also collaborating with 5 outsourced vendor partners and five sites/2000 HC (BAU) to manage customer service delivery across voice support, email, chats and complaints service channels in English/Hindi languages.
Abdullah Saleem, the Group Chief Information Officer at Omni Hospital. Abdulla has almost 25+ years of experience in Healthcare IT domain. He is responsible for developing leadership excellence, creating clinical, business transformation, and managing technology based strategic growth. He has successfully provided the IT transformation support to this chain’s various hospital leadership teams on benchmark-based cost containment, novel revenue growth and databased revenue leak avoidance strategies, leading to more than doubling of unit EBITDAs within six months.
Prior to joining to Omni, he was working with Ohum Health Care Solution Pvt Ltd whereby he was heading the end to end enterprise solution delivery and deployment for public & private sectors for India, USA, Europe & Gulf countries.
Gaurav Sadana brings with himself a rich experience in Banking and Insurance industry spanning beyond two decades. At Bajaj Allianz Life Insurance, Gaurav is the driving force behind Renewal and Persistency. Also, he spearheads the team which is at the core of refining and driving Customer Experience organization vide. Under his leadership, Bajaj has created distinguished place in Life insurance Industry as a rapidly evolving organization in digital customer experience space.
Ashwin is very passionate about technology and how it will drive the way businesses connect with their customers. Following his passion for technology, he founded Automation consulting firm in 2012 with a vision to help organizations adopt software automation the right way.
Ashwin Guptha currently, heads the Conversational AI practice for PwC, India. He has over 15 years of experience in customer service, front-office operations and driving technology led customer experience transformations for large Indian and Global corporations.
Having successfully led largescale innovative programs he advises customers from strategy through execution by helping them adopt the right platform, build frameworks and methodologies required to execute large programs effectively. He is a strategic consultant for organizations looking to adopt Conversational AI with a focus on experience and efficiency.
Mr. Aman Duggal is the Senior VP of Head of Service and Client Experience, Affluent Banking at IndusInd Bank. He has 19 years of BFSI experience across multiple roles and responsibilities in global and Indian organizations. Mr. Aman has achieved impact making and breakthrough accomplishments that have contributed to my organization's spectacular growth story. He also played anchor role in startup and scale-up of new business segments that become significant P&L drivers. Mr. Aman’s garnered expertise across Wealth Programs, Service Delivery, Digital Solutioning for Client Experience and Sales Enablement, Process Redesign, Customer Segmentation, Change Management & Adoption, Channel Development and Performance Management.
Abhinav has spent 15+ years with Insurance and Strategy consulting firms like AXA XL, Boston Consulting, and Mckinsey & Company, handling a wide variety of topics across most parts of the Insurance value-chain. He’s also spent time advising clients in the broader Financial services space, across US, Western Europe, and south-east Asia.
Abhinav is skilled at designing strategy, transforming it into actions and building ‘high-powered-teams’ to make the strategy an ‘operating reality’ fast! Of late, he’s focused on pulling together a transformation journey for his organization including Heading the Data Transformation, driving broader synergies and standardization, D&I, and climate and sustainability topics.
He is an avid car rally driver, a certified para-glider, and a massive sports enthusiast.
Experienced Sales & Strategy Professional with a demonstrated history of working in the Internet industry. Currently leading sales as Director of sales - India at Verloop.io, enabling companies to automate customer interactions and build future-proof customer engagement/ support channels with Conversational-AI.
Skilled in Consultative Selling, Team Management, and Strategic Process Planning & Execution; she's been instrumental in driving sales across companies like Swiggy, LinkedIn, and Mettl prior to Verloop as well.
Priyaah Sundaraam heads customer relations at IndiGo. A graduate of Welcomgroup Graduate School of Hotel Administration, Priyaah carries more than 22 years of customer service experience in aviation and hospitality. She has been associated with IndiGo since its inception and has been instrumental in the overall growth of the airline. She has played a critical role in creating short-term and long-term business strategies, including service standards and operational policies. Her expertise lies in upping customer experience & ensuring customer delight, contact center operations, business excellence through a robust feedback mechanism, automation, and innovation.
Priyaah, in her current role, manages all interaction via communication channels like contact center, email process, live chats, Social Media & measures Customer Experience for the organization.
Rightfully, Priyaah is customer experience obsessed. Customer service for Priyaah is not a department but an attitude. It’s about empowerment, promoting positive behavior with enhanced decision-making skills & clear communication. She has made it easy for customers to reach out to IndiGo – anytime, anywhere.
Away from the profession, Priyaah believes in alternative healing – she is A Grand Master reiki therapist & is a marathoner too!
Vishwanath is a DeepTech entrepreneur with a decade of academic and applied research experience in Computational Linguistics. Vishwanath has been a vocal champion of the new age conducive policies for Indic language & voice technology companies at various government, academia & industry think tanks. He's on a mission to enable uniform customer experience in every interaction through Saarthi's multilingual call centre AI agents deployed in contact centres across different verticals
Zolzaya works as a Partnerships Lead at what3words, a voice-first address solution. It has divided the world into 3 metre squares, and given each square a unique 3 word address. Everywhere in the world can now be found and navigated to by saying 3 simple words. what3words Voice has intelligent error detection that helps users identify and correct input mistakes, and results can be clipped to a certain area, offering unrivalled voice accuracy for location input. what3words' partners include Mercedes-Benz, Tata Motors, TVS Motor and many emergency services across the world.
Uthaman believes in the saying, “The way you make your customers feel is just as important as what you offer.” Uthaman has helped several organizations in India enhance their customer experience through creative usage of cloud technology coupled with intelligence and seamless integration in the last five years.
He has helped migrate more than 30000 agents to work from home during the pandemic. He runs a profitable technology company that works with some leading organizations in the banking, insurance, healthcare, BPOs, ARM/Collections, eCommerce, lead generation, and the automotive space.
Ganesh’s responsibilities span Sales, Marketing, HR, and Finance. He has over 25 years of Technology leadership and Marketing experience in companies such as Texas Instruments and IBM. Gnani’s raison d’être was the result of his desire to build a deep tech company from India. He passionately believes in the vision of Indian tech companies competing in the global market.
His hobbies include playing Tennis/Cricket and likes reading science fiction. Ganesh holds an MBA in Marketing and Technology from ISB.
Mr. Mehul is a Product Management executive leader who has led product vision, strategy, definition and development of voice AI platforms that enable developers to add voice to their products. He loves building great, innovative products that delight all users. He is Vice President of Products at Deepgram, the world's most accurate Speech Recognition platform. Prior to that, Mehul was Director at SoundHound for the Houndify Voice AI platform. Prior to SoundHound, Mehul co-founded two startups, focused on applying AI and Machine Learning to build enterprise solutions. Mehul was also the Director of Product Management in VMware’s End User Computing Business Unit where he led product strategy, definition and delivery of new and innovative product line, Horizon Application Manager. Additionally, he has worked in a variety of technical and management roles at technology companies including Adobe, Intel and Digital Impact. Mehul is a regular speaker at industry conferences and customer panels. Mehul holds a M.S. from Stanford University and B.S. from University of California Davis.
A seasoned professional with experience across ConsumerTech, Financial Services, Payments, Management Consulting with proven knowledge of entrepreneurial leadership & cross-functional team building, business development, business transformations, and strategy design. Adept at building and managing multi-functional teams and working with multi-regional teams.
Currently leading Digital Experiences for Uber CommOps in APAC enabling delightful customer experiences.
Nitin is a Conversational AI Product Owner for Tech Mahindra’s IP Platform - Sayint. He has 8+ years of Management experience in Product Development Life Cycle, Business Strategy & Planning.
He has been a Business and Technology Leader and has Co founded Tech Start ups as well as led teams in Corporate environment. With Cross functional and diversified experience across verticals such as BFSI, HealthCare, Retail and Consumer Tech, he is currently using this exposure to develop and implement solutions in Conversational AI across various industries.
Recruitment professional with over 7 years of work experience in managing and building winning teams. I have proven experience in recruiting, building, and managing the talent acquisition teams in product and platform development company focused on telecom domain. My experience pans across hiring for senior leadership, senior tech roles, Sales hiring’s,university/college hiring, driving diversity and inclusivity hiring programs, managing recruitment programs, operations, and systems.
Mr. Anuj Gupta, the Chief Strategy Officer of ICCS. Mr. Anuj has a wealth of strategic and entrepreneurial talents, having worked in a range of functions and industries such as FMCG, FMCD, Banking, and KPO.
He is in charge of all strategic choices made by ICCS and has ambitious intentions to take the company to new heights and vistas.
Mr Anuj, a management graduate with an economics degree, has also created and sold two businesses. He is now working with three startups as a mentor. He believes that while enthusiasm is necessary for running and maintaining a business, emotions should be avoided at all times because they might complicate problems.
Customer journey champion with over 20 years of experience in solving customer experience challenges. Suresh has spearheaded tech-support programs for brands like Apple Computers, Intel, Flipkart, Meesho, Yes Bank and many more. He's working as the Global Head of Transformation Practice. He has played an instrumental role in developing Mind QA (AI-driven speech-to-text) and MWP (Workforce Lifecycle Management) products.
Gokul Gopalakrishnan is a Head Vice President, Business (Asia) at Uniphore based in Palo Alto, California. An entrepreneurial, techno-business executive officer with 20 years of global experience in customer experience/voice technology with specialisation in Banking, Financial Services, Telecom and Healthcare. Previously, He was the Chief Business officer at Servion, leading the North America and UK region with expertise in digital transformation solutions like Robotics Assisted Automation (RPA), conversational AI, Active/Passive voice biometrics, Speech Analytics across different consumption models.
Kuntal Shah leads the Sales Engineering for Avaya India & SAARC . He has 20+ years of experience in contact center, customer experience Unified Communications industries, working in roles including sales, , systems engineering, Contact Center Sales Specialist , customer success and as the Global Growth Market customer experience lead. Kuntal has deep understanding of customer Engagement Solutions and how they can transform the business for our customer. Kuntal and his team work customers and business leaders and support them to devise digital transformation strategies.
Tanmay is an experienced Management Consultant and Product Manager with 10+ years of experience in managing large scale Digital Transformation projects.
Previously, he has worked with companies like JP Morgan India and HSBC Hong Kong for implementing their Global and APAC Digital projects respectively.
More recently, as part of Bank’s Innovation team, Tanmay has been working with FinTech start-ups to implement their solutions to digitize Customer journeys and automate Bank’ internal processes.
His area of focus has been Conversation AI, Chatbots, Speech Analytics and RPA. He is an alumnus of Hong Kong University and London Business School.
Mr. Nitin Jayan Varkey is a thought leader & currently the Vice President-Strategic Project Management, Organization Excellence & Innovations at Blue Dart. His experience spans over 22 years in the Logistics industry. Prior to his role with Blue Dart Express he has worked with various Business Units of DP DHL and has also worked with FedEx Mumbai.
He is a certified Six Sigma Master Black belt who has run and coached multiple process improvement projects and business excellence initiatives. His expertise expands across various facets of Logistics & Supply Chain Management across the domains of Operations Management, Project Management, Stakeholder Management, Process Improvement, Value Analysis, Operational Excellence, Six Sigma, Quality Management and Innovations.
Rana Gujral is an entrepreneur, speaker, investor, and CEO at Behavioral Signals, an emotion AI and behavioral recognition software company. In 2014, Rana founded TiZE, a cloud software for specialty chemicals, and held the role of CEO until his exit when TiZE was acquired by Alchemy. He has been awarded the ‘Entrepreneur of the Month’ by CIO Magazine, the ‘US-China Pioneer’ Award by IEIE, and listed in "Top 10 Entrepreneurs to follow in 2017" by Huffington Post. Due to his notable thought-leadership in the voice-first community, spearheading digital transformation in the behavioral analysis space, he is recognized in Inc. Magazine as an “AI Entrepreneur to Watch”. His writing can be found in publications such as Inc., TechCrunch, and Forbes.
A Business Management Graduate with varied experience in setting up and scaling Digital Business, leading marketing and retention functions. Dynamic and results-focused sales and marketing leader with a verifiable record of achievement to strategize, plan and ensure successful roll-out of projects in hand.
Harish Srigiriraju is a Principal Engineer at Verizon. He has expertise in leveraging advanced analytics and machine learning to improve software products. He has led several cross-functional projects to draw insights on user behavior and develop new features with help of various analytics tools and models. He has prior experience in software programming and graduated from Kellogg School of Management with an MBA.
Venugopal (aka Venu) is a Coveted leader in the Contact Center/CX space and he is currently Vice President -IT Automation & Transformation @ Concentrix with a mission to infuse technology that drivers better experience for their clients. He is a seasoned, ambitious, self-driven, innovator and a thought leader with an acumen for building teams, strategic planning, business consulting and building Center of Excellence to propel growth and success. He has led many transformational engagements in the CX space globally. He has completed his Masters in Computers from BITS Pilani and very passionate about new technologies and is always eager to explore.
Vipin is currently serving as CTO for Starbucks India. He comes with 18+ years of professional experiences in management consulting, IT services and technology leadership. His experiences pans across multiple industry verticals including retail, QSR, healthcare, banking and telecom, and multiple geographies including North America, South Africa, India, Malaysia, Vietnam and Australia. At Starbucks, he is responsible for leading the technology and digital transformation agenda for the organization including end to end technology stack upgrade and driving the business leveraging new-age technologies. Prior to joining Starbucks, he was head of digital and technology for KFC India, where he led the digital transformation for three plus years including new app launch, POS upgrade and automating the delivery business. With his efforts, KFC had become first QSR in India to launch Alexa ordering skills. During his tenure in consulting, he worked with organizations such as Kearney and Accenture, where he helped multiple clients in defining IT strategies, enterprise architecture, IT operating and governance models and facilitating large outsourcing deals
Mbbs, Ficm, Diploma in Diabetology and Master class in digital health She is a general physician and diabetologist with 20 years of experience,9 years of experience in telemedicine only. She is one of the future 50 clinical leaders in telehealth recognized by HIMSS. Ambassador of telemedicine today Karnataka India chapter and Ambassador Global telehealth exchange. Have received multiple awards in the field of telemedicine and telehealth. She is one of the 20 women achievers in Karnataka state .
Also awarded as the Karnataka Mahila Ratna recently.
Sharad comes with over 21 years of experience across IT and ITES. A hard core sales professional, Sharad comes with rich experience in New Customer Acquisition and Client Relationship Management. With his core skills in Consultative Selling, Team Management, and Strategic Process Planning & Execution; he has been instrumental in driving sales and growth for EOS. He has also been successful in building a strong client base in digital space for eDAS.
Shantanu Bhaduri is heading the platform product group in Exotel - focussing in Voice , Data platform and Telephony Infrastructure . Shantanu is a seasoned professional with 15+ years of experience spanning across Flipkart , Amazon India and Ittiam Systems. His experience spans across Retail , E-commerce , Payments , Warehouse , supply chain , communications domain. His expertise is with strategy partnership,team building , platform scaling , real time communication and Voice AI.
In his current role , he leads a bunch of talented product managers building Platform APIs , Voice streaming , regulatory compliant UL-VNO stack , data platform for rich analytics . Shantanu has deep interest in customer engagement and storytelling and believes a successful product is built when the PM ( the storyteller) builds a depth in the story and details the characters. Shantanu did his masters degree from IIT Bombay with specialization in Microelectronics
Mr. Padmabhushan Bahadure is currently working as a Chief Technology Officer with IDBI Bank and has more than 20 years of diversified experience in IT. He has worked directly and indirectly with various Indian and Global Banks.
Pooja is the Co-Founder & Executive Director of Phonon Communications Pvt Ltd. Her focus on metrics and customer-centricity has built strong client relationships.
Work mode: Karthik heads Global Talent Acquisition for Biocon Biologics and is a truly heart – first leader and a seasoned Talent Acquisition professional with over two decades of progressive and comprehensive international experience in all areas of recruiting with strong business acumen and ROI driven approach and works towards empowering recruitment with AI. He is passionate about making impossible dreams and thrives on disruptive approaches. Karthik holds a Bachelor’s degree in Engineering and has a Post Graduate Diploma in Business Administration from Loyola Institute of Business Administration
Life Mode: A wanderer at heart, Karthik has the mountains in his blood, and enjoys adventure trails and taking wildlife photography. Outdoors, wildlife conservation & angling are personal interest areas. At home, Karthik is a loving dad and a playful pet parent.
